| Industry | Manufacturing | Reference # | 1141 |
|---|---|---|---|
| Location | Oshawa | Experience | 2 Years |
| Salary | $35,000 - $40,000+ | Education | College or University |
| Status | Permanent | Contact |
POSITION SUMMARY:
This position provides client services and support to the company Sales
Representatives, ensuring prompt, courteous, and efficient delivery of products
and services to our clients customers. Liaison between the Account Manager and
the Sales Support Representative provides companys customers with seamless
service and a high level of support.
Key Role Responsibilities/Activities/Deliverables:
Primary responsibilities of the role involve providing support to the
External Sales Representatives, with a view to ensuring complete customer
satisfaction. Duties include, but are not restricted to:
Handling internal and external customer calls and requests effectively and
efficiently.
Assisting and coordinating sales orders through to successful delivery.
Liaising with internal departments as required to ensure product arrives in a
timely manner to meet on time delivery goals.
Responsible for the communication to and ensurance that internal departments
are aware of and follow any special requirements for individual clients
Advising clients and sales representatives of any potential/actual delivery
issues (back orders, missed deadlines, etc.)
Communicating delivery, quality or price issues to appropriate personnel.
Reviewing/editing sales orders for complete accuracy; ensuring company
requirements are met for terms and conditions. Monitoring pricing for
appropriate discount approvals.
Preparing and editing layout sheets to ensure complete accuracy and integrity.
Requoting on repeat orders for updated pricing and/or revised order quantities.
Assisting on artwork requests where required.
Responding to pricing and product inquiries from sales representatives and
customers.
Updating and maintaining master client files located in the customer service
area.
Providing administrative support to Sales Representatives through generation
of customer order histories, pricing, etc.
Researching customer or product information as required through the use of the
Internet or other methods
Developing process solutions if and when appropriate (customer order forms,
templates etc.)
Identifying and communicating sales opportunities when discovered.
Provide back up to Catalogue Customer Service group as required for vacation,
absences or high workload situations
Assist with target marketing initiatives, eg. Fax, mail, broadcasts, etc.)
Required Experience/Competencies/Education:
High School graduate, preferably college, or equivalent work experience
Computer literate with Word, Excel, Explorer, Outlook, Microsoft Office
products
Above average communication skills written and verbal for Quebec must be in
English and French.
Ability to multi-task
Above average time management skills individual must be able to prioritize
activities and meet deadlines
Above average organizational skills
Self-starter able to work on own with minimal supervisory intervention, take
responsibility for self-development
Knowledge of barcode printing industry beneficial
Previous experience dealing with public essential
Above average listening skills
Bilingual position provides back up to Catalogue Customer Service group
Ability to work in a team environment
A few reasons why it is great to work for this company:
Great opportunity for advancement
FULL benefits
Performance-based incentive plan
Employee-first approach
If you are qualified and interested in this role, please apply today!
Apply
To apply to this position please forward your resume as a MS Word attachment to:
If you have already been in contact with a consultant from Bilingual Recruiters, please contact them directly to confirm your interest in this position.
Due to the high volume of resumes received please be advised only those selected for an interview will be contacted. No phone calls please.
Also, to view other Bilingual Positions, please visit our Career Opportunities page.