| Industry | Distribution | Reference # | 1118 |
|---|---|---|---|
| Location | Mississauga | Experience | 2 Years |
| Salary | $40,000 | Education | College or University |
| Status | Permanent | Contact |
As a leading food distributor in Canada, our client’s many accomplishments
are due to the determination and efforts of more than 75,000 employees across
Canada and a constant focus on their valued customers. In this role, you will
provide an exemplary customer experience reflecting a “Customer First” attitude,
to build and maintain trust in our client’s commitment to quality products and
customer service.
Key Role Responsibilities/Activities/Deliverables:
•Receive customer contacts via phone, e-mail, letter and fax, and follow
through to resolution in a timely manner and according to established
guidelines.
•Proactively and effectively use Consumer Brands data and internal personnel
resources to formulate appropriate, accurate responses to customer contacts.
•Keep manager informed of potential escalation situations and emerging trends.
•Maintain a professional, calm and empathetic communication style.
•Maintain up-to-date contact records with all relevant data and details of
customer, contact, product, follow-up and resolution; maintain complete paper
document and sample files.
•Accurately categorize and rate contact types according to established
guidelines and update as appropriate throughout the resolution process.
•Arrange for sample retrieval appropriate to the issue type and rating,
according to documented procedures.
Required Experience/Competencies/Education:
• Must be bilingual English/French possessing strong oral and written skills
• Able to translate small documents from English to French
• Post secondary education
• Proven Customer Service skills with related work experience, (for example
consumer-level complaint resolution, retail experience in a strong customer
service oriented environment and/or specific customer service training).
• Strong organization and problem-solving skills.
• Experience with office software (eg: MSWord, MSExcel, MSOutlook, etc) and
general familiarity with database navigation and use.
Highly Desired Experience/Competencies/Education:
• Proven time management skills and ability to work to deadlines with a
strong attention to detail.
• Proven proficiency in typing.
• Ability to communicate effectively with employees at all levels of the
organization.
A few reasons why it’s great to work for our client:
Our client understands the importance of employee training and recognition
programs. Training and development programs are offered at all levels of the
organization. Our client’s strong belief and long-standing practice of training
and promoting employees from within allows the company to have qualified
employees available at all times for promotion into positions of greater
responsibility.
With total annual sales of $13 billion and growing steadily, this organization
is not only a place to shop, work and invest, it is a place to GROW!
If you are qualified and interested in this role, please apply today!
Please Note: FULL benefits available to the right candidate!!!
Apply
To apply to this position please forward your resume as a MS Word attachment to:
If you have already been in contact with a consultant from Bilingual Recruiters, please contact them directly to confirm your interest in this position.
Due to the high volume of resumes received please be advised only those selected for an interview will be contacted. No phone calls please.
Also, to view other Bilingual Positions, please visit our Career Opportunities page.