| Industry | Electronics | Reference # | 1102 |
|---|---|---|---|
| Location | Toronto | Experience | 2 Years |
| Salary | $37,500+ | Education | College or University |
| Status | Permanent | Contact |
Our client, is Canada's leading provider of electronic and computer solutions
for consumers and business. For over 50 years, the company has captured people's
imaginations and enhanced their lives. Today, our client is a corporation with
convergence at its very heart, well positioned for the future to bring numerous
benefits to consumers and businesses by combining hardware, software, content
and services.
Currently, they have a need for a Bilingual Call Centre Representative
Customer Information Centre.
Job Summary:
Our clients Customer Information Centre (CIC) is seeking a Bilingual
Customer Service Professional. Their CIC group is integral in their goal to
deliver the best customer experience. The Customer Service Agents provide
resolution to service related matters along with providing detailed product
information/specifications to their customers. All interactions with their
customers are to exceed expectations in responsiveness, delivery and
completeness.
Key Role Responsibilities/Activities/Deliverables:
Resolve customer complaints and inquiries in accordance with company core
values via phone, letter, fax and email.
Ensure timely follow up with all customers.
Liaise with company service and marketing groups to ensure customers are being
provided solutions in a timely manner.
Ensure escalated customer issues are handled and resolved swiftly.
Keep up to date on new products, feature sets, policies and procedures.
Maintain accurate and complete records of all customer interactions.
Required Experience/Competencies/Education:
Fluent in both English and French.
2-3 years experience in a call centre environment.
Strong written and verbal skills in both languages.
Must be able to work within a rotating shift environment.
Detail oriented while being committed to timely resolutions for our customers.
Strong customer relationship skills.
Strong analytical and problem solving skills.
High tolerance for a fast paced demanding environment.
Superb "team player".
Proficient in a MS Office environment (Word and Excel).
Highly Desired Experience/Competencies/Education:
Knowledge of SAP is an asset
A few reasons why its great to work for our client:
World renowned company.
Tremendous employee commitment.
Full benefits including bonus.
Great team atmosphere.
Floater days.
Paid leave of absences.
Flexible work arrangements.
Employee Assistance Program.
Latest technology to improve employee productivity.
Employee surveys.
Comprehensive new hire orientation program.
Dedicated to diversity.
Recognize employee success.
Company pension plan.
Pension benefits.
Professional Advancement/Development Opportunities.
If you are qualified and interested in this role, please apply today!
Apply
To apply to this position please forward your resume as a MS Word attachment to:
If you have already been in contact with a consultant from Bilingual Recruiters, please contact them directly to confirm your interest in this position.
Due to the high volume of resumes received please be advised only those selected for an interview will be contacted. No phone calls please.
Also, to view other Bilingual Positions, please visit our Career Opportunities page.