| Industry | Electronics | Reference # | 1098 |
|---|---|---|---|
| Location | Toronto | Experience | 2-3 Years |
| Salary | $54,000 - $56,000+ | Education | College or University |
| Status | Permanent | Contact |
Our client, is Canada's leading provider of electronic and computer solutions
for consumers and business. For over 50 years, the company has captured people's
imaginations and enhanced their lives. Today, our client is a corporation with
convergence at its very heart, well positioned for the future to bring numerous
benefits to consumers and businesses by combining hardware, software, content
and services.
Currently they are seeking a Bilingual Technical Support Representative to join
their Technical Services team, in their Service and Engineering Division.
Key Role Responsibilities/Activities/Deliverables:
Support the 1-800 technical help line to technicians in the field
Receive support requests from technicians. Research and respond with a
resolution within TAT guidelines
Provide Tier 2 support, product information to their Computer (French
speaking) customers
Provide Tier 2 support to their Customer Information Centre for their LCD TV
program
Provide escalation support for the Customer Information Centre
Collect product information from support groups and communicate that
information with all stakeholders.
Prepare service publications (bulletins, repair tips & service guidelines)
based on the provided information and feedback from the field.
Required Experience/Competencies/Education:
Must be bilingual in English and French (written and spoken)
A+ Certification and proficient in Microsoft Office
PC service skills
AV service skills an asset
Excellent communication and interpersonal skills
Good negotiation skills
Strong analytical and problem solving skills
Ability to thrive in a dynamic work environment
Strong customer relationship skills
High tolerance for a fast paced, demanding environment
Highly Desired Experience/Competencies/Education:
Knowledge of SAP is an asset
A few reasons why its great to work for our client:
World renowned company.
Tremendous employee commitment.
Full benefits including bonus.
Great team atmosphere.
Floater days.
Paid leave of absences.
Flexible work arrangements.
Employee Assistance Program.
Latest technology to improve employee productivity.
Employee surveys.
Comprehensive new hire orientation program.
Dedicated to diversity.
Recognize employee success.
Company pension plan.
Pension benefits.
Professional Advancement/Development Opportunities.
If you are qualified and interested in this role, please apply today!
Apply
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Also, to view other Bilingual Positions, please visit our Career Opportunities page.