| Industry | Electronics | Reference # | 1094 |
|---|---|---|---|
| Location | Mississauga | Experience | 2-3 Years |
| Salary | $35,000 - $40,000 | Education | College or University |
| Status | Permanent | Contact |
Our client is a leader in the electronics industry. Currently, they are
looking for a Bilingual Customer Care Agent.
Job Summary:
Provides support and timely resolution to customers issues by phone, email,
fax or mail with information relating to pre-sales, post-sales, product
operation and service or warranty inquiries. Ensures prompt delivery of
information to end users. Keeps up to date on product knowledge. Provides
constructive feedback to management regarding policy and procedures, and
continuous improvement. Prepares reports, logs, and documentation as required.
Key Responsibilities/Activities/Deliverables:
• Respond to customer inquiries by phone, email, fax or mail with information
relating to pre-sales, post-sales, product operation, system configuration or
set up, product functionality, enhancements, and service or warranty inquiries.
• Conduct research into unresolved issues using Internet, product specification
information, service manual, service bulletins, communication with other
Customer Care Agents, Supervisors and Managers, and communication with Quality
Assurance department.
• Make customer concessions in accordance with policy.
• Prepare required logs, and documentation as required.
• Refer calls to other areas as required.
• Remains up to date on changing product technology through review of new
product specifications, service manuals and completion of required training.
• Provide feedback, and suggestions on policy or procedural changes.
• Request (if necessary) additional tools or training required to provide
continuous improvement in the department.
• Prepare changes or additions to manuals.
• Participate in group resolution of escalated issues.
• Participates in the voice of customer quality assurance initiative by
preparing appropriate logs and appropriate documentation.
Required Experience/Competencies/Education:
• High school diploma with 4 years help desk, service desk, or customer
service experience, or Community College and 1 year of customer service
experience in the electronics industry.
• Working knowledge of Word, Excel, Power Point, email, Internet as well as
working knowledge of SAP.
• Predominantly routine and significant problem solving where a variety of
solutions may be tried before the issue is resolved.
• High level of professionalism.
A few reasons why it is great to work for this company:
• Great team environment.
• FULL benefits.
• Active in the community.
• Opportunity for advancement.
If you are qualified and interested in this role, please apply today!
Apply
To apply to this position please forward your resume as a MS Word attachment to:
If you have already been in contact with a consultant from Bilingual Recruiters, please contact them directly to confirm your interest in this position.
Due to the high volume of resumes received please be advised only those selected for an interview will be contacted. No phone calls please.
Also, to view other Bilingual Positions, please visit our Career Opportunities page.