| Industry | Health Sciences | Reference # | 1089 |
|---|---|---|---|
| Location | Vaughan | Experience | 2-3 Years |
| Salary | $35,000 - $45,000 | Education | College or University |
| Status | Permanent | Contact |
Our client, is a leader in Health Sciences & Photonics. Their success is
predicated on the strength of their people. Currently, they would like to add a
Bilingual Customer Service Representative.
Key Role Responsibilities/Activities/Deliverables:
Provide front line customer support including taking incoming calls, order
entry, problem resolution, order tracking, and responding to all customer
inquiries.
Interact with internal and external departments to expedite orders /
shipments, track performance and manage backorder situations.
Create and maintain customer databases including price quotes, customer
addresses, and customer license information.
Participate in marketing and sales promotions.
Co-ordinate training seminars, order lunches, name badges, hotel reservations
etc.. ( as required ).
Conduct customer follow up calls regarding Instrument purchases and general
satisfaction.
Conduct follow up calls to customers as required regarding status of their
orders.
Process all customer faxed orders in SAP ( Data entry ) and FAXBACK
Confirmation.
Maintain Filing system for all Orders processed.
Send all weekly mail to internals Sales and Service Personnel as assigned.
Conduct associated clerical duties including faxing, filing and photocopying,
mailing.
Misc. shipping papers as required.
Mailing and faxing as required of invoices, quotes and misc. business
documents.
Various service enhancement and general office duties as needed.
Required Experience/Competencies/Education:
Bilingual (English and French).
Ability to multi task and handle stress while maintaining strong customer
focus.
Excellent oral and written communication skills as well as phone etiquette.
Ability to work as part of a team with a "what ever it takes" attitude to
accomplish the task ethically and professionally.
Flexibility to take on new responsibilities in a dynamic environment and
capability to learn quickly.
Completion of Secondary School (College or University Degree),
Basic computer skills ( Word, Excel, Oracle, SAP, Outlook, Lotus Notes, )
2-3 years previous experience in a Customer Service
A few reasons why its great to work for this company:
Employee first approach.
Great team atmosphere.
Very good benefits.
Exceptional work environment.
Formal Training.
If you are qualified and interested in this role, please apply today!
Apply
To apply to this position please forward your resume as a MS Word attachment to:
If you have already been in contact with a consultant from Bilingual Recruiters, please contact them directly to confirm your interest in this position.
Due to the high volume of resumes received please be advised only those selected for an interview will be contacted. No phone calls please.
Also, to view other Bilingual Positions, please visit our Career Opportunities page.